Terms & Conditions

TERMS & CONDITIONS

 

BUYING AND BUSINESS CONDITIONS

Purchase terms define the ordering, payment, delivery and return, or complaint of merchandise offered on our site. The Provider is InvernoCaldoGmbh, and the Buyer of Goods is an Internet Store Visitor who selects at least one product which require an electronic order form that is sent to the Seller.

By filling out the forum, the Buyer hereby accepts the terms and conditions stated as following. For all cases not defined here, the laws of the EU apply.

-All items found on the website, are available to purchase.

-All prices on the web at www.invernocaldo.com are quoted in euro, VAT included.

-The prices quoted are only applied on the online-store and are independent of the prices at the InvernoCaldo products in different countries.

-The Seller reserves the right to change the price and any other information without prior notice.

-Price Match: The price is valid for payment: credit card, internet banking, credit and debit cards.

-The sales point is located in Austria.

-The Seller tries to provide visitors and customers with more accurate product information, technical specifications, pricing and availability through these sites.

 

 ORDERING

Product ordering is available at all times.Products are ordered exclusively by an electronic form – an internet store cart. The buyer doesn’t have to be registered on the Seller’s website to make the order. However, the buyer is required to enter contact details and addresses (own and/or delivery) to complete the order process. If the seller is not able of sending all items for any reason, buyers will be informed. For items that are in the production process, and are not currently stocked at the webshop, the delivery deadline is agreed with the customer. In case of any question, the InvernoCaldo team is at your disposal.

 

PAYMENT METHODS

When ordering items, buyersare obligated to pay upon receipt of the parcel service or credit card, based on the buyer’s order. Credit cards are accepted as American Express, Diners, MasterCard, Maestro and VISA. Should the buyer refuse to acceptitemsafter ordering, the seller has the right to ask the buyer for compensation for their postal and own manipulative costs.

In the case of a credit card payment, the authorization amount will be pending,credit cards will be charged at order. All transactions via the Internet are protected by a security protocol and InvernoCaldoGmbh,they are licensed from secure business cards, and together guarantee the customer’s safety when shopping in our online store.

 

STATEMENT ON ONLINE PAYMENT SECURITY

Purchase orders are only made after determining whether the ordered products are available in the Seller’s online store or not. In case of credit card payment, buyer are required to fill out the billing form with the required funds, and the transaction is carried out after the vendor determines that the ordered products are available.

When using PayPal on our web store– an advanced payment card payment system online, Invernocaldo never comes into contact with the full details of your payment method. Isolated core manages and manages sensitive data independently, keeping them completely safe.

 

PRIVACY PROTECTION

Custumor information is only accessible to employees. All information is treated with respect and will not be shared in any form. Customers are given the choice whether or not they wish to remove their name from the lists used for marketing campaigns.

InvernoCaldo employeesand the employees who participate in maintaining and ensuring the normal functioning of our website, have no access to credit card numbers and information.

For secure payment authorization on our site, we use PayPal Info services. All online payments made through our sites are executed through PCI DSS, 3-D Secure protocol, SSL encryption to Corvus Info and are additionally encrypted with financial institutions.

Access to the PayPal Form service, where customers enter the data needed to realize the card transaction, is secured with a high degree of SSL encryption (256-bit encryption). All stored user data are additionally protected by strong cryptography, using the FIPS 140-2 Level 3 Certified Cryptographic Device.

 

 

 

 DELIVERY

The shipping costs are free of charge.

The products are delivered by means of carriers carrying out transport services. Delivery is done up to the entrance to the apartment building.

If the Buyer wishes to express delivery, we can arrange the same at his expense by the desired delivery service.

The products will be packed in a way that prevents damaging by conventional manipulation in transportation. The buyer is obliged to check for possible damages caused during transport and immediately advertise to the delivery worker who delivered the goods or refuse to take over the shipment where there are visible external damages. Goods are insured against transport damage.Goods are also insured against loss of delivery and if the Buyer does not receive any notice or delivery within 7 days after the order is delivered, he/she must inform the Seller.Items lost during shipping can be replaced.

 

The delivery time depends on the availability of inventory items. Delivery deadlines are arranged upon contacting InvernoCaldo.

 

Refunds

Purchased items can be returned within 14 days of purchase if they are received with production damage. Refunds are granted upon receiving back the item and ensuring the reason behind the complaint. Complaints can be sent via mail, e-mail, and telephone. Should the ordered item be irreplaceable, the value of the item will be compensated.

 

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